Last week I mentioned a few software companies that were shifting to 24×5 and 24×7 support for their managed services partners. To further the discussion I reached out to NOC (network operations center) and help desk providers to see if 24×7 support is now a requirement for MSPs and their end-customers.
Full Story on MSPmentor at http://www.mspmentor.net/2011/02/07/24x7-help-desk-and-noc-support-deeper-perspectives-for-msps/