Help Desk by LivevHD.com
Read the Press Release at: http://www.sfgate.com/cgi-bin/article.cgi?f=/g/a/2011/05/20/prweb8460971.DTL#ixzz1MuwCdBHV

On the help desk side, Nimsoft’s focus is on providing the infrastructure for help desks, and not on the full outsourced help desk space like a Live Virtual Help Desk or its peers, while its goals also stop short of the PSA vendors.

Full Story on Channelbuzz at: http://www.channelbuzz.ca/2011/04/nimsoft-targets-msp-help-desk-with-unified-manager-1580/

4. Partnering Up: The ASCII Group — a reseller group for VARs and MSPs — has inked a strategic partnership with Virtual Administrator, the master MSP. Under terms of the relationship, ASCII will offer discounted Virtual Administrator solutions to its membership. Virtual Administrator promotes Kaseya Cloud Services, Live Virtual Help Desk, hosted Exchange and SharePoint, spam filtering, online backup,
managed security and more.

Full Story on MSPMentor at http://www.mspmentor.net/2011/03/06/seven-managed-services-blogs-mspmentor-didnt-write-march-4/

Our friends at Live Virtual Help Desk have signed up to sponsor all the MSPWorld regional networking events in North America! We extend our sincerest gratitude to that great company and wish them all the success. Live Virtual Help Desk recognizes the importance of these MSP events and is a proud sponsor. 

Sign up today to the event in your city today on http://www.mspalliance.com/events

Last week I mentioned a few software companies that were shifting to 24×5 and 24×7 support for their managed services partners. To further the discussion I reached out to NOC (network operations center) and help desk providers to see if 24×7 support is now a requirement for MSPs and their end-customers.

Full Story on MSPmentor at http://www.mspmentor.net/2011/02/07/24x7-help-desk-and-noc-support-deeper-perspectives-for-msps/

Live Virtual Help Desk is a Sponsor
Register today for Spring Training for Business at www.springtrainingforbusiness.com
Use “LiveVHD” as the discount code and save $400 off registration.

B.C.-based Live Virtual Help Desk wants more business in Canada
1/3/2011 4:10:00 PM By: Maxine Cheung

The goal at B.C.-based Live Virtual Help Desk is to provide help desk and network operations centre (NOC) support to clients of managed service providers (MSPs) around the world.

Neil Jones, president of Live Virtual Help Desk, said the company originally started out as an MSP nine years ago. However, as time went on, the company was getting so many requests from fellow MSPs about its service it got to a point where GensCorp IT wasn't able to take any more customers.

At this point, Jones, who also serves as the president and CEO at GensCorp IT, said he saw an opportunity for a standalone company that would be able to support MSPs around the world. Thus, Live Virtual Help Desk was formed in 2008.

As the managed services market grew up, a healthy number of MSPs decided to outsource their help desks to third-party partners. But now, ConnectWise CEO Arnie Bellini is calling on MSPs — even small MSPs — to build their own help desks. By having a help desk in-house, small MSPs can build person-to-person relationships with end-customers, while more closely monitoring trends and needs within their SMB customer bases, Bellini asserts. So, what’s the upshot for MSPs?

Full Story on MSPmentor at http://www.mspmentor.net/2010/12/08/should-msps-outsource-their-help-desks/

The HaaS provider now offers its MSP partners Live Virtual Help Desk telephone support subscriptions for SMB customers.

Hardware as a Service provider CharTec has added live telephone support by partnering with MSP help desk solutions provider Live Virtual Help Desk (LiveVHD). IT service providers can now provide front-end help desk support based on LiveVHD’s internal processes for addressing computer system questions and problems.

BAKERSFIELD, Calif., Nov. 22, 2010 /PRNewswire/ -- CharTec, the SMB channel's leading "Hardware as a Service" (HaaS)/sales training provider, today announced it has added live telephone support through a partnership with Live Virtual Help Desk (LiveVHD), a leading North American help desk service for managed service providers (MSPs). CharTec's IT service company customers will now be able to offer their end users skilled front-end help desk support, based on LiveVHD's industry-leading internal processes for addressing computer system questions and problems.

Date / Time: 11/18/2010 12:00 PM

I had the pleasure of meeting Neil Jones from Live Virtual Help Desk at the CompTIA Breakaway and recently at SMB Nation in Las Vegas. Their company offers, obviously, help desk services to managed services providers at a flat fee per desk top with virtually unlimited service. We believe truly believe that offering help desk is one of the best services a computer business can offer to differentiate themselves in a crowded IT market. If you havn't outsourced your help desk then tune in to our show!

Show Name: Interview with Neil Jones From Live Virtual Help Desk!

November 12, 2010
Service Delivery Expert Panel Session with panelist Scott Anderson, VP Sales (US) from Live Virtual Help Desk
Live Virtual Help Desk was a Sponsor of this event 

Neil Jones, president of Victoria, B.C.-based Live Virtual Help Desk, has an odd target demographic in mind for his company’s outsourced help desk service – his nearly 80-year-old father.

That’s because he figures if his company’s technical support staff can help his technophobe father with his computer troubles, then “these guys are certainly geared up to talk to anyone on the face of the Earth than you can think of.”

The company started out as an MSP itself, but spun out its own help desk business when its fellow MSPs started asking about taking advantage of the service.

November 4, 2010  in Orlando, Florida
Live Virtual Help Desk is a sponsor of this event.
http://www.chartec.net/conference/

Can't be there in person?  You can still register to participate online.

What is the CharTec Unherd of Conference

If you're a Managed Service Provider (MSP) and you're searching for ways to significantly improve your sales, this event is for you!

Presented by CharTec*, the workshop is being held on November 4, 2010, one day before IT Nation 2010 in Orlando.

You'll walk away from this day-long event with refined sales pitches and a start on your annual marketing plan. CharTec CEO Alex Rogers and ConnectWise CEO Arnie Bellini will kick off the morning with a sneak preview to what's in store at IT Nation, followed by hands-on training and role playing to fine tune your sales pitch. During the afternoon we'll help start your yearly marketing plan with marketing campaign ideas, social media tips and awards for top performers.  The conference will end just in time for IT Nation registrants to attend the welcome reception.

Virtual Administrator, a well-known Master MSP, has selected Live Virtual Help Desk (LVHD, pictured) to offer 24×7 help desk services to its community of managed services providers. The move highlights Virtual Administrator’s continued partner program expansion, and LVHD’s growing ecosystem of relationships across the MSP market. Here’s a bit more on the deal, plus some more background on help desk services for MSPs.

Full Story on MSPmentor at http://www.mspmentor.net/2010/09/28/help-desk-services-lvhd-virtual-administrator-partner-up/

We’re starting to see the SMB community enter mid-life with obvious signs of maturity. This includes MSP mergers, growth by acquisition and partnering. We’re also seeing SMB ISVs and OEMs do more business with each other. Here is what I mean.

Today Virtual Administrator announced that it has teamed with Live Virtual Help Desk to provide 24/7 help desk services to the SMB MSP community. Both are reputable players who are presenting a “better together” message to the community with this announcement. My take? This is another in what will be a long stream of such announcements coming out of the recession into recovery. There will be teaming scenarios, partnerships and even some M&A. So hang on fast! Here is the announcement from Virtual Administrator and Live Virtual Help Desk this morning.

Virtual Administrator and Live Virtual Help Desk form a “Virtually” Perfect Fit.

Leading "Live" Support Help Desk and Network Operating Center Service Selects Autotask PSA to Manage Thousands of Service Calls and Transactions for MSP Clients
EAST GREENBUSH, NY--(Marketwire - September 22, 2010) -   Autotask Corporation, the worldwide leader in hosted IT Business Management software, announced that its software has been selected as the preferred service platform for Live Virtual Help Desk (LiveVHD), a leading "Live" Help Desk and Network Operating Center (NOC) service for Managed Service Providers (MSPs) in North America. LiveVHD will standardize its operations on the Autotask platform to streamline, automate and manage thousands of service tickets on behalf of their NOC nerve center and help desk services clients.

As the U.S. economy continues to recover, TEKsystems, a leading technology staffing and services company, found that more organizations are feeling increasingly optimistic about their contingent hiring for the next quarter. While 23 percent of companies planned to increase their temporary IT hiring in the second quarter of this year, according to TEKsystems research, 29 percent plan to do so in the third quarter. TEKsystems, a Breakawaysponsor (Booth #708), helps clients successfully plan, build and run their critical technology initiatives.

Several months ago, MSP coach Stuart Selbst told me to keep an eye on Live Virtual Help Desk (LiveVHD), an upstart provider of NOC (network operations center) and help desk services. It was a quick, generic comment from Selbst. But he had a point: Fast forward to the present, and LiveVHD seems to be inking relationships with a range of MSP-oriented software companies — including a deal with Quest Software’s PacketTrap team. So, what’s LiveVHD’s strategy? My best guess: Competing against NOC and help desk services from the likes of Ingram Micro Seismic, NetEnrich and Zenith Infotech. Here’s some speculation…

Full story on MSPmentor at http://www.mspmentor.net/2010/08/04/live-virtual-help-desk-gaining-momentum/

ALISO VIEJO, Calif., Aug 04, 2010 (BUSINESS WIRE) -- Quest Software, Inc. (QSFT 20.47, +0.25, +1.24%) today announced its managed services platform, PacketTrap MSP, is now available with Live Virtual Help Desk, a "Live" Help Desk/Network Operations Center support service for Managed Service Providers. This allows MSPs an immediate opportunity to offer second-level level front-end phone support answering customer calls while addressing tickets and NOC alarms for desktops, laptops, handheld and network devices, and server-related problems at the same time.