Live Virtual Help Desk offers North American based Help Desk & NOC Services to ASCII Members!  Focus on billable projects and business growth!

ASCII’s latest partner, Live Virtual Help Desk, offers North American-based Help Desk & NOC Services for MSPs, VARs, and ISV’s.  This program can help you save operating costs, focus on billable projects, increase your margins and grow your business.  

Because Live Virtual Help Desk was once an MSP, they understand how hard it can be to attract and retain happy clients. They know that you don’t need your clients peppering you with routine calls that are taking up your valuable billing time. Live Virtual Help Desk delivers a robust, technically proficient and friendly technical support services "behind the scenes" as an extension of your company.

This is an exciting time for our industry; two of the firms who took part in my Spring Training for Business event are collaborating to provide a full suite of services to the IT channel. The fine people at Live Virtual Helpdesk are partnering with my friends at PacketTrap to offer outsourced NOC and Helpdesk services to their partner community.

In recent years there’s been a push for MSPs to look to outsourced Help-desk and NOC services as means of maintaining scalable growth and better supporting their small business clients. The need for MSPs to offer live, end-user and network based support has become essential.

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