Live Virtual Help Desk providing Global Help Desk and NOC Services to Managed Service Providers
Our focus is making your MSP business look like a star to your clients. Providing exceptional service to your MSP clients is the number one priority in our business. Our team at Live Virtual Help Desk wants to become your trusted resource for all NOC and Help Desk services. We are here to make your business look great and take away the routine administrative burdens that may overload your technical team. We are here to answer questions and support your clients. You don't want frustrated computer users distracting your team with routine questions or support tickets, this is where we come in. Focus on the growth of your MSP and take care of your clients at the same time by partnering with our team of skilled professional help desk engineers.
At Live Virtual Help Desk, “It’s all about our people.”
Live Virtual Help Desk was created to service the Managed Services (MSP) market, Live Virtual Help Desk’s “Live” Help Desk/NOC support services for Managed Service Providers allows MSP’s, of all sizes, the opportunity to offer 2nd level, friendly and skilled, front end telephone support to your clients as an extension of your company services. Utilizing the MSP’s existing PSA and RMM tools, Live Virtual Help Desk offers a low-fixed monthly fee, per end point, and also provides NOC services for server support, monitoring and issue remediation. This value-add service is available for desktops, laptops, servers, hand held and network devices delivering high quality support, to your customer, your way.
Position your MSP ahead of the pack with awesome client service
When you partner with Live Virtual Help Desk your MSP business immediately has a great advantage to delegate the support calls while maintaining your company brand. Allowing your business to shine over other MSPs in your market and positioning your MSP as the "best in town". The business focus can now be shifted toward meeting your Service Level Agreements and delivering higher value services. It also provides you the opportunity to add more clients and increase your market share and eliminated costly infrastructure and staffing expenses.
Our white labeled (branded) fixed cost solutions can be tailored to MSP’s, VAR’s and ISV’s. Please refer to the Services option for more information.
The Help Desk team uses industry leading internal processes including our Global Enterprise Management System (GEMS ®) to effectively assist them in managing trouble tickets.