Over the past 5 years, Live Virtual Help Desk built a reputation for helping our partners grow their managed services business by providing the highest quality helpdesk, NOC and project services at a fair price. Providing exceptional service to your clients is our number one priority. Today we provide services through MSP partners worldwide serving tens of thousands of end customers from SMBs to enterprises. Our North American based helpdesk provides all customer facing communication and our NOC delivers efficient infrastructure management around the clock. Full integration between services enables our partners to deliver high quality remote monitoring, remediation and support in a flexible, affordable and branded service. This allows you to meet your stringent SLAs and drive high margins for your MSP business.
At Live Virtual Help Desk, “It’s all about our people.”
Live Virtual Help Desk is 100% focused on supporting partners including Managed Service Providers (MSPs) VARs and ISVs. Supporting most PSA and RMM tools, Live Virtual Help Desk offers its services for a low-fixed monthly fee. These value-add services are available for desktops, laptops, servers, hand held and network devices delivering high quality support, to your customer, your way.
When you partner with Live Virtual Help Desk your MSP business immediately has ability to delegate support calls while maintaining your company brand. Allowing your business to shine over other MSPs in your market and positioning your MSP as the “best in town.” What’s more, if you choose our NOC services, our team will identify and solve most customer problems before they ever notice them and the preventative maintenance will keep every system performing at its best.
Leveraging Live Virtual Help Desk allows you to focus on strategic, customer facing activities that make your business more valuable to your customers. You can become the virtual CIO enabling your customers to leverage their technology assets to grow their business and more effectively leverage their investment in technology. It also provides you the opportunity to spend more time finding new customers and building relationships with existing ones.