Any Time You Need Us
Live Virtual Help Desk (LVHD), the industry’s premier helpdesk solution since 2009, delivers expert North American based support with an 85% first call resolution rate.
Our Helpdesk is designed to deliver a premium helpdesk experience at a price to meet your budget. We understand that every customer has unique software applications that they use to run their businesses. We also realize that some customers can be very vocal and demanding.
We have a track record of success working with all types of customers. We pride ourselves on being able to understand their needs. We hire level 2 & 3 desktop engineers that answer the phone promptly and fix the problem on the first call the vast majority of the time. We provide support for multivendor client systems and installation, moves, changes, deskside support & software support. We also provide permission-based remote control of PCs with ability to regain control of the PC at any time. LVHD handles calls from thousands of customers daily.
North American based support
with an 85% first call resolution rate.
We have developed an extensive knowledge base that allows us to quickly identify and deliver fixes for a wide variety of issues. Our staff receives ongoing training and is active in pursuing continued professional development to stay abreast of the latest technical issues and resolution strategies. This creates a level of expertise that exceeds many large corporate helpdesks.