Live Virtual Help Desk
Phone: 1-(866) 677-3256
Int. Phone: 1-(616) 588-7124
Email: info@livevhd.com

Independent Software Vendor (ISV)

LIVEVHD will either follow your training program or develop one for you. Our quality assurance program includes monitoring/mentoring by your personnel and six sigma “root cause” analysis. We will collect all the needed information and follow a standardized set of procedures to ensure a smooth transition to our services. Once all the needed information is gathered, all policies, procedures, service and severity levels are agreed; we provide your customer with the details required to begin working with the Help Desk. The solution includes the critical services to keep your clients up and productive: Active monitoring, escalation, problem fix/repair & call metrics.

Features:

  • 24/7 Server Monitoring, Analysis and Escalation
  • Response to emergencies within 30 minutes
  • Desktop systems support
  • Server patch/event logging/vulnerability services
  • Server inventory/metrics /reporting
  • Anti-virus/spyware monitoring
  • Software installations
  • PC/Network troubleshooting

Benefits:

  • 24/7 technical resources access for clients
  • Internal resources available for development & consulting projects
  • Flexible ISV pricing models are cost effective regardless of client base size
  • First call response senior personnel (level 2+) for improved client satisfaction
  • Seamless Brand extension thru “white label” Help Desk
  • Collaboration tool ensures unique client knowledge to improve satisfaction
  • Custom reporting/metrics to allow satisfaction measurement

 

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Services Description

Service Offerings

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