Live Virtual Help Desk: Gaining Momentum?

Several months ago, MSP coach Stuart Selbst told me to keep an eye on Live Virtual Help Desk (LiveVHD), an upstart provider of NOC (network operations center) and help desk services. It was a quick, generic comment from Selbst. But he had a point: Fast forward to the present, and LiveVHD seems to be inking relationships with a range of MSP-oriented software companies — including a deal with Quest Software’s PacketTrap team. So, what’s LiveVHD’s strategy? My best guess: Competing against NOC and help desk services from the likes of Ingram Micro Seismic, NetEnrich and Zenith Infotech. Here’s some speculation…

Full story on MSPmentor at http://www.mspmentor.net/2010/08/04/live-virtual-help-desk-gaining-momentum/