Live Virtual Help Desk
Phone: 1-(866) 677-3256
Int. Phone: 1-(616) 588-7124
Email: info@livevhd.com

MSPs

LIVEVHD will collect all the needed information and follow a standardized set of procedures to ensure a smooth transition to our services. Once all the needed information is gathered, all policies and procedures, service and severity levels are agreed upon with your clients. All data is entered into our secure local technical database, and we then provide clients with the details required to begin working with the Help Desk. The solution includes the critical services to keep your clients up and productive: Active monitoring, escalation, problem fix/repair and system metrics.

 

Features:

  • 24/7 Server Monitoring, Analysis and Escalation
  • Response to emergencies within 30 minutes
  • Desktop systems support
  • Server patch/event logging/vulnerability services
  • Server inventory/metrics /reporting
  • Anti-virus/spyware monitoring
  • Software installations
  • PC/Network troubleshooting

Benefits:

  • 24/7 technical resources access for clients
  • Internal resources available for development & consulting projects
  • Flexible ISV pricing models are cost effective regardless of client base size
  • First call response senior personnel (level 2+) for improved client satisfaction
  • Seamless Brand extension thru “white label” Help Desk
  • Collaboration tool ensures unique client knowledge to improve satisfaction
  • Custom reporting/metrics to allow satisfaction measurement

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Services Description

Service Offerings

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