New Help Desk & NOC services for ASCII members

Live Virtual Help Desk offers North American based Help Desk & NOC Services to ASCII Members!  Focus on billable projects and business growth!

ASCII’s latest partner, Live Virtual Help Desk, offers North American-based Help Desk & NOC Services for MSPs, VARs, and ISV’s.  This program can help you save operating costs, focus on billable projects, increase your margins and grow your business.  

Because Live Virtual Help Desk was once an MSP, they understand how hard it can be to attract and retain happy clients. They know that you don’t need your clients peppering you with routine calls that are taking up your valuable billing time. Live Virtual Help Desk delivers a robust, technically proficient and friendly technical support services "behind the scenes" as an extension of your company.

Leveraging your existing technologies and legacy data to deliver support to your clients, your way, you can rest assured knowing all technicians are Level 2 and 3 so issues may be resolved quickly with a skilled staff.

Live Virtual Help Desk offers support in the following areas:

Software

· Desktop Operating Systems - Microsoft Windows 2000 and up and MAC

· Office Suites - Microsoft Office 2000 and up

· Email Clients - Microsoft Outlook 2000 and up

· Browsers - Internet Explorer 6 and up, Mozilla Firefox

· All third party and proprietary software will be supported on a “best effort” basis. This means that the Help Desk will make an effort, but not guarantee, to find root cause.

Services

· PC and network troubleshooting

· Handheld device configuration and troubleshooting

· Administrative tasks

· Software installations

BENEFITS OF LIVE HELP DESK

· A “live” point of contact for all your client’s computer problems and general IT issues

· MSP’s internal resources can focus on core business projects and billable hours.

· Reduce operating costs

· Add new clients by having a more time to market your services

· Live Virtual Help Desk uses your RMM tools and PSA system – No need to change your processes!

· They collect all the information needed to support your various client sites

· Document all critical points of contact and rules of engagement for each

· When you need a day off – they will keep your company running

· You now have your very own helpdesk

How do you get started? Live Virtual Help Desk engages directly with ASCII Members

Reduced monthly minimums from 100 seats to 50 seats. Seats may be across entire customer base and not just a single customer!

4) All ASCII Members receive toll free number upon partnerships so there is no cost to you for any support calls.

Interested in learning more?

To learn more, log in to ASCII's website and go to http://www.ascii.com/private/My%20Benefits/Managed%20Services/LiveVirtualHelpDesk or contact Dan Sturgill, CEO of LVHD, at 866-677-3256 or at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Further questions, contact Lou Becker with ASCII at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .