Friday, 20 May 2011 10:14
Help Desk by LivevHD.com
Read the Press Release at: http://www.sfgate.com/cgi-bin/article.cgi?f=/g/a/2011/05/20/prweb8460971.DTL#ixzz1MuwCdBHV
News and Events
Friday, 08 April 2011 08:42
On the help desk side, Nimsoft’s focus is on providing the infrastructure for help desks, and not on the full outsourced help desk space like a Live Virtual Help Desk or its peers, while its goals also stop short of the PSA vendors.
Full Story on Channelbuzz at: http://www.channelbuzz.ca/2011/04/nimsoft-targets-msp-help-desk-with-unified-manager-1580/
Monday, 07 March 2011 10:48
4. Partnering Up: The ASCII Group — a reseller group for VARs and MSPs — has inked a strategic partnership with Virtual Administrator, the master MSP. Under terms of the relationship, ASCII will offer discounted Virtual Administrator solutions to its membership. Virtual Administrator promotes Kaseya Cloud Services, Live Virtual Help Desk, hosted Exchange and SharePoint, spam filtering, online backup,
managed security and more.
Full Story on MSPMentor at http://www.mspmentor.net/2011/03/06/seven-managed-services-blogs-mspmentor-didnt-write-march-4/
Wednesday, 16 February 2011 13:24
Our friends at Live Virtual Help Desk have signed up to sponsor all the MSPWorld regional networking events in North America! We extend our sincerest gratitude to that great company and wish them all the success. Live Virtual Help Desk recognizes the importance of these MSP events and is a proud sponsor.
Sign up today to the event in your city today on http://www.mspalliance.com/events
Tuesday, 08 February 2011 16:07
Last week I mentioned a few software companies that were shifting to 24×5 and 24×7 support for their managed services partners. To further the discussion I reached out to NOC (network operations center) and help desk providers to see if 24×7 support is now a requirement for MSPs and their end-customers.
Full Story on MSPmentor at http://www.mspmentor.net/2011/02/07/24x7-help-desk-and-noc-support-deeper-perspectives-for-msps/
Wednesday, 19 January 2011 09:19
Live Virtual Help Desk is a Sponsor
Register today for Spring Training for Business at www.springtrainingforbusiness.com
Use “LiveVHD” as the discount code and save $400 off registration.
Tuesday, 04 January 2011 10:08
B.C.-based Live Virtual Help Desk wants more business in Canada
1/3/2011 4:10:00 PM By: Maxine Cheung
The goal at B.C.-based Live Virtual Help Desk is to provide help desk and network operations centre (NOC) support to clients of managed service providers (MSPs) around the world.
Neil Jones, president of Live Virtual Help Desk, said the company originally started out as an MSP nine years ago. However, as time went on, the company was getting so many requests from fellow MSPs about its service it got to a point where GensCorp IT wasn't able to take any more customers.
At this point, Jones, who also serves as the president and CEO at GensCorp IT, said he saw an opportunity for a standalone company that would be able to support MSPs around the world. Thus, Live Virtual Help Desk was formed in 2008.
Wednesday, 08 December 2010 16:56
As the managed services market grew up, a healthy number of MSPs decided to outsource their help desks to third-party partners. But now, ConnectWise CEO Arnie Bellini is calling on MSPs — even small MSPs — to build their own help desks. By having a help desk in-house, small MSPs can build person-to-person relationships with end-customers, while more closely monitoring trends and needs within their SMB customer bases, Bellini asserts. So, what’s the upshot for MSPs?
Full Story on MSPmentor at http://www.mspmentor.net/2010/12/08/should-msps-outsource-their-help-desks/
Monday, 29 November 2010 14:08
The HaaS provider now offers its MSP partners Live Virtual Help Desk telephone support subscriptions for SMB customers.
Hardware as a Service provider CharTec has added live telephone support by partnering with MSP help desk solutions provider Live Virtual Help Desk (LiveVHD). IT service providers can now provide front-end help desk support based on LiveVHD’s internal processes for addressing computer system questions and problems.
Monday, 22 November 2010 13:04
BAKERSFIELD, Calif., Nov. 22, 2010 /PRNewswire/ -- CharTec, the SMB channel's leading "Hardware as a Service" (HaaS)/sales training provider, today announced it has added live telephone support through a partnership with Live Virtual Help Desk (LiveVHD), a leading North American help desk service for managed service providers (MSPs). CharTec's IT service company customers will now be able to offer their end users skilled front-end help desk support, based on LiveVHD's industry-leading internal processes for addressing computer system questions and problems.
Neil Jones, president of Victoria, B.C.-based Live Virtual Help Desk, has an odd target demographic in mind for his company’s outsourced help desk service – his nearly 80-year-old father.
Virtual Administrator, a well-known Master MSP, has selected Live Virtual Help Desk (LVHD, pictured) to offer 24×7 help desk services to its community of managed services providers. The move highlights Virtual Administrator’s continued partner program expansion, and LVHD’s growing ecosystem of relationships across the MSP market. Here’s a bit more on the deal, plus some more background on help desk services for MSPs.
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- CompTIA Breakaway 2010
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Dan Sturgill, CEO made the List
Here’s the Full List on MSPmentor at http://www.mspmentor.net/top-250-people/
Dan Sturgill, CEO made the List