On the help desk side, Nimsoft’s focus is on providing the infrastructure for help desks, and not on the full outsourced help desk space like a Live Virtual Help Desk or its peers, while its goals also stop short of the PSA vendors.
Full Story on Channelbuzz at: http://www.channelbuzz.ca/2011/04/nimsoft-targets-msp-help-desk-with-unified-manager-1580/