Flexible NOC Services
Using Your Investment Tools
Infrastructure management using your tools with the flexibility to provide monitoring, management and preventative maintenance for your environments.
The key to successful managed services is the ability to deliver a compelling service at a reasonable price. This includes managing a wide array of cloud and premise based infrastructure. Expanding your business in a cost effective manner while maintaining quality can be a challenge. At Live Virtual Help Desk, we realize that each business has different needs, skill sets and go to market strategies. We have designed a flexible set of services and packaged them in a simple, easy to consume manner to best support your requirements.
We can help you fill the gaps in your expertise and perform the necessary, but mundane tasks, so you can focus your internal resources on strategic, high margin, customer facing activities. It can be difficult to manage staffing levels, maintain the necessary skill sets and still generate the necessary profit margins. We can support your need to maintain your environments, monitor your infrastructure and troubleshoot and fix just about any infrastructure problem.
We also know that we aren’t, a software company. LVHD provides services, and we won’t try to push our tools on you because we don’t develop software. Instead, we will leverage your existing investment in your tools and allow you to benefit from our deep experience in deployment, configuration and ongoing management of the industry’s popular tools.
LVHD WATCH: A Monitoring Service
Properly configuring and deploying monitoring software takes a great deal of experience. Filtering thousands of server alerts, providing triage and validation is a critical part of any infrastructure management solution, but these tasks add no strategic value to your business. LVHD WATCH provides monitoring for servers and network devices. WATCH is designed for those who prefer a hands on approach to resolving server and network problems, yet want to use our remote NOC to validate and triage alerts with appropriate escalation to your team.
LVHD MANAGE: Resolve Issues 24x7x365
The LVHD MANAGE service is built upon WATCH by adding the ability to research issues, troubleshoot and fix problems on any managed device. LVHD has level 2 and 3 NOC engineers who are certified on the supported vendor hardware and software. They can work independently or in collaboration with your team to resolve issues and get your systems operating at peak efficiency.
LVHD understands that server downtime and network issues can negatively impact any businesses. LVHD is committed to keeping servers and applications running efficiently and maintaining customer satisfaction. Our staff works 24x7x365, so that you can rest easy and get back your late nights, weekends and holidays.