On Site | IT Support | Servicing, Network Monitoring | Repair | Services, Monitor | Software | On Site Repair Services
Access 24 x 7 Dispatch
Fast On-Site Resolution
Without Long-Term Contracts

 

In addition to our monthly managed services, Live Virtual Help Desk offers a portfolio of dispatch, troubleshooting and repair services that were specifically designed for Clients who have a need for on-site support. Payment options are available at a flat hourly rate or project-based.

LVHD on-site services require no long-term contractual commitments.Clients can choose from numerous arrival intervals across multiple skill levels with hundreds of hardware/software/infrastructure certifications.

FEATURES

  • Various response times to suit the criticality of your requirement, including four hour, same day, next day, and second day on-site arrival times
  • Payment options include flat hourly rate or project based
  • 7×24 web-based and email dispatch availability
  • Technical support and troubleshooting
  • Work in collaboration with existing staff or stand-alone
  • Status and performance reporting
  • North American coverage
  • Certifications in a variety of technologies

BENEFITS

  • Fastest on-site resolution available
  • LVHD assumes “Total Problem Ownership”
  • Pricing options available – pay as you go or based on project fee
  • Wide variety of dispatch options – email, call, through our website
  • Availability and security of network optimized
  • On-site response in as little as four hours
  • Best-in-Class methods to track assets, troubleshoot, repair and document problems
  • Immense savings on high volume work
  • LVHD assumes a “Total Problem Ownership” approach