Access 24 x 7 Dispatch
Fast On-Site Resolution
Without Long-Term Contracts
In addition to our monthly managed services, Live Virtual Help Desk offers a portfolio of dispatch, troubleshooting and repair services that were specifically designed for Clients who have a need for on-site support. Payment options are available at a flat hourly rate or project-based.
LVHD on-site services require no long-term contractual commitments.Clients can choose from numerous arrival intervals across multiple skill levels with hundreds of hardware/software/infrastructure certifications.
FEATURES
- Various response times to suit the criticality of your requirement, including four hour, same day, next day, and second day on-site arrival times
- Payment options include flat hourly rate or project based
- 7×24 web-based and email dispatch availability
- Technical support and troubleshooting
- Work in collaboration with existing staff or stand-alone
- Status and performance reporting
- North American coverage
- Certifications in a variety of technologies
BENEFITS
- Fastest on-site resolution available
- LVHD assumes “Total Problem Ownership”
- Pricing options available – pay as you go or based on project fee
- Wide variety of dispatch options – email, call, through our website
- Availability and security of network optimized
- On-site response in as little as four hours
- Best-in-Class methods to track assets, troubleshoot, repair and document problems
- Immense savings on high volume work
- LVHD assumes a “Total Problem Ownership” approach
