PacketTrap and Live Virtual Helpdesk collaborate to bring benefits

This is an exciting time for our industry; two of the firms who took part in my Spring Training for Business event are collaborating to provide a full suite of services to the IT channel. The fine people at Live Virtual Helpdesk are partnering with my friends at PacketTrap to offer outsourced NOC and Helpdesk services to their partner community.

PacketTrap a remote monitoring and management tool provides IT professionals, through their flagship product PacketTrap MSP, with a 360 degree view of their customer's single and multi-site networks and allows them to manage and maintain their infrastructure from a single interface. The PacketTrap MSP platform is designed to monitor your customer’s network in a secure, customized environment for your business. PacketTrap MSP sets up in minutes and auto-discovers system resources and their metrics, including hardware, operating systems, virtualization, databases, middleware, applications and services.

Live Virtual Helpdesk, based in Victoria, BC Canada is a leading North American “LIVE” Help Desk/NOC company providing service for desktops, laptops, servers, network devices and hand held devices. How LVHD works, Live VHD becomes an extension of your company and brands everything on your behalf; leveraging your existing technologies and legacy data to deliver support to your clients, your way! Our fixed cost model makes it simple for you to set your own margins.

Live Virtual Help Desk is proud to partner with Quest Software to provide NOC and Help Desk Support services to their partners around the world from our North American offices.  "It is clear to us", states Neil Jones, President of Live Virtual Help Desk, "that Quest is committed to provide a very robust, full scale service offering to the MSP/VAR community and we are delighted to be an integral part of this offering."

As a business coach I get to work with different partners that use a number of different toolsets. Today Mike Byrne, Director Partner Management for Quest, told me today about this collaboration I couldn't be happier for the two companies. I was happy not only for their partners, but for the industry as a whole. I have a few partners that work with both PacketTrap and Live VHD. I have been told over and over again how great both firms are with support and focusing on their success.

I wish both firms much success in this collaboration. I am sure that the industry will embrace and benefit from this partnership.

All the best in success,

Stu