Should MSPs Outsource Their Help Desks?

As the managed services market grew up, a healthy number of MSPs decided to outsource their help desks to third-party partners. But now, ConnectWise CEO Arnie Bellini is calling on MSPs — even small MSPs — to build their own help desks. By having a help desk in-house, small MSPs can build person-to-person relationships with end-customers, while more closely monitoring trends and needs within their SMB customer bases, Bellini asserts. So, what’s the upshot for MSPs?

Full Story on MSPmentor at http://www.mspmentor.net/2010/12/08/should-msps-outsource-their-help-desks/