Scale your IT Business
Since 2009, Live Virtual Help Desk (LVHD) has built its reputation on providing the highest quality IT Help Desk and NOC services to its customers throughout North America and beyond.
The Solution:
Elevate Your Business with Outsourced 24/7 Help Desk Solutions and Network Operations Center.
Increase Support Coverage:
Don't Limit Your Support to Office Hours - LVHD Offers 24/7 Help Desk Support, Ensuring Satisfied Customers Anytime, Anywhere.
Improved Response Time:
With LVHD's Remote Access Capabilities, Say Goodbye to Delays. Our Experts Swiftly Diagnose and Resolve Issues, Saving You Time and Money.
Reduced Costs:
Shift the Burden of Maintenance and Operation Costs to LVHD, Streamlining Your Operations and Maximizing Cost Efficiency
Our Competitive Edge
White Glove Service excellence when you partner with LVHD
Partner with LVHD and Gain Access to a Team of Industry Specialists, Dedicated to Solving Your Clients’ Problems Effectively.
What Sets Us Apart
Complete Operational Team
ITIL v4 certified operations leaders and a dedicated, on-site trainer
24 X 7 X 365
True Coverage for Service Desk and NOC with Live Answer at all times
Measurable Results
Obsessive approach to KPIs that adhere to our defined operational and financial models
Customer Centric
Fast, pain-free onboarding process / Play your way, Pay your way
North American Team
Live Virtual Help Desk only employs North American-based resources.
Business and After Hours Services
LVHD offers Business Hours and Afterhours NOC services and Helpdesk. This service leverages the PARTNER’s RMM and/or PSA ability to suppress alerts during the hours that are outside the purchased time period from being sent to LVHD
Helpdesk Services
LVHD provides telephone and inbound electronic ticket support. Helpdesk technicians will provide desktop support via remote connection using the Partner’s RMM. Services are provided at a fixed monthly fee.
24x7x365 NOC Services
True value from IT comes from proactivity, and LVHD’s NOC services deliver this in spades – using industry-leading Remote Monitoring & Management platforms, LVHD provides true 24x7x365 device monitoring and patching to improve uptime and system integrity.
A true ‘Managed Service’ LVHD’s NOC not only detects but also remediates service interruptions, escalating back to the partner only in rare cases where on-site intervention is required.
BY THE NUMBERS
Proudly Canadian and established in 2009; Founder still involved day-to-day in the business.
LVHD’s technical team includes well over 100 team members, ranging from NOC to Tier I/II/III and Project Resources. LVHD supports tens of thousands of users and devices globally.
We define a Call Answer as a live answer within 3 minutes – we hold ourselves to a high standard and deliver for our customers and their users.
The average of only 35 tickets in the queue at any given time for both incidents and requests from tens of thousands of users is a clear indicaton of good customer experience.
24/7 x 365 Support
Meticulous attention to our metrics and the customer experience
Ready to scale your IT business?
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