Need to Outsource your Help Desk?

Unlock the full potential of your business with our 24/7 live virtual help desk.

Our team of experts has been delivering exceptional IT help desk and NOC services to clients across North America since 2009.

Trust us to keep your operations running smoothly and efficiently around the clock.

Complete Operational Team

ITIL v4 certified operations leaders and a dedicated, on-site trainer

24 X 7 X 365

True Coverage for Service Desk and NOC with Live Answer at all times

Measurable Results

Obsessive approach to KPIs that adhere to our defined operational and financial models

Operating in Multiple Niches

Support for multiple industry-leading PSAs and RMMs

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We can provide a turn-key solution; we are an ITIL ITSM model in a box!

Customer Centric

Fast, pain-free onboarding process / Play your way, Pay your way

We are North American

About Us

Since 2009, Live Virtual Help Desk (LVHD) has built its reputation on providing the highest quality IT Help Desk and NOC services to its customers throughout North America and beyond. Headquartered in beautiful Victoria, British Columbia, LVHD is proudly Canadian.

In an industry with a low barrier to entry, LVHD has had the staying power by focusing on operational excellence and investing in our people. Our labour retention is second-to-none, and our customers love to tell our story.

Our Numbers

1900
Established in 2009
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Over 125 team members
0 %
Average Call Answer Rate
0
Average Ticket Queue Length

Executive Team

As a founder of the business in 2009, Dan Sturgill handed over the reigns to Glen Buhler at Chief Executive Officer in 2022 as part of an equity investment in the firm. Glen brings a track record of over 14 years in the VAR / MSP space, and a passion for LVHD, its customers and its people.

“We strive to provide our customers the most prompt, consistent, and predictable service in our industry”

– Glen Buhler, CEO

Glen Buhler

Chief Executive Officer

Dan Sturgill Profile Picture

Dan Sturgill

Chief Revenue Officer

Why Choose Us?

Staffing Shortages

The US Chamber of Commerce reports a severe labor shortage in the tech sector, with 70% of jobs unfilled in September 2022. Employers struggle to find skilled tech workers, especially in specialized areas. Outsourcing may be the solution.

24x7x365 Coverage

Tougher labor market in technology leads to increased demand for after-hours and weekend IT support. It takes 5 full-time staff to properly staff a 24x7x365 Service Desk and NOC, not financially feasible for most companies and also lead to staff retention issues.

IT Staff Retention in Industry

BLS reports high turnover in the tech industry, with 21.3% in 2022, up from 13.2% in 2018, putting companies at risk of losing key individuals. Outsourcing help desk and NOC services can offset high turnover and promote employee growth.

ITIL Standards & Best Practices

Forrester study shows poor ITIL adoption in North America, only 19.72% in US and 4.51% in Canada. A 2020 survey shows 56% of respondents have limited knowledge of ITIL, 79.9% not yet adopted it. LVHD implements ITIL v4 for vital ITSM structure in IT organizations.

Clients Feedback

Starting Price

Elevate your customer service by achieving a closing rate of 85% on initial service calls for all tickets, ensuring customer satisfaction and repeat business.

Service Pack

Per Incident
$ 599 USD
/Pack
20 Tickets
24/7 Support Available

Per User

Growing Businesses
$ 15 USD
/Month
Unlimited Incidents
24/7 Support Available
Unlimited Requests

Per Resource

Dedicated Solutions
$ 35 USD
/Hour
24/7 Support Available
Home Consulting System

Contact Us

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    +1 202-918-2132

    9835 Wintergreen Drive Moses Lake, WA 98837
    Digitalcompanyoffice@mail.com

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