Need to Outsource your Help Desk?
Unlock the full potential of your business with our 24/7 live virtual help desk.
Our team of experts has been delivering exceptional IT help desk and NOC services to clients across North America since 2009.
Trust us to keep your operations running smoothly and efficiently around the clock.
Complete Operational Team
ITIL v4 certified operations leaders and a dedicated, on-site trainer
24 X 7 X 365
True Coverage for Service Desk and NOC with Live Answer at all times
Measurable Results
Obsessive approach to KPIs that adhere to our defined operational and financial models
Operating in Multiple Niches
Support for multiple industry-leading PSAs and RMMs
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We can provide a turn-key solution; we are an ITIL ITSM model in a box!
Customer Centric
Fast, pain-free onboarding process / Play your way, Pay your way
We are North American
About Us
Since 2009, Live Virtual Help Desk (LVHD) has built its reputation on providing the highest quality IT Help Desk and NOC services to its customers throughout North America and beyond. Headquartered in beautiful Victoria, British Columbia, LVHD is proudly Canadian.
In an industry with a low barrier to entry, LVHD has had the staying power by focusing on operational excellence and investing in our people. Our labour retention is second-to-none, and our customers love to tell our story.
Our Numbers
1900
Established in 2009
0
+
Over 125 team members
0
%
Average Call Answer Rate
0
Average Ticket Queue Length
Executive Team
As a founder of the business in 2009, Dan Sturgill handed over the reigns to Glen Buhler at Chief Executive Officer in 2022 as part of an equity investment in the firm. Glen brings a track record of over 14 years in the VAR / MSP space, and a passion for LVHD, its customers and its people.
“We strive to provide our customers the most prompt, consistent, and predictable service in our industry”
– Glen Buhler, CEO
Glen Buhler
Chief Executive Officer
Dan Sturgill
Chief Revenue Officer
Why Choose Us?
Staffing Shortages
The US Chamber of Commerce reports a severe labor shortage in the tech sector, with 70% of jobs unfilled in September 2022. Employers struggle to find skilled tech workers, especially in specialized areas. Outsourcing may be the solution.
24x7x365 Coverage
Tougher labor market in technology leads to increased demand for after-hours and weekend IT support. It takes 5 full-time staff to properly staff a 24x7x365 Service Desk and NOC, not financially feasible for most companies and also lead to staff retention issues.
IT Staff Retention in Industry
BLS reports high turnover in the tech industry, with 21.3% in 2022, up from 13.2% in 2018, putting companies at risk of losing key individuals. Outsourcing help desk and NOC services can offset high turnover and promote employee growth.
ITIL Standards & Best Practices
Forrester study shows poor ITIL adoption in North America, only 19.72% in US and 4.51% in Canada. A 2020 survey shows 56% of respondents have limited knowledge of ITIL, 79.9% not yet adopted it. LVHD implements ITIL v4 for vital ITSM structure in IT organizations.
Clients Feedback
”LiveVHD has been a fantastic partner to work with over these past 10+ years. We could not do provide the quality of support at the capacity that we do for our clients across the nation without them!”
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Starting Price
Elevate your customer service by achieving a closing rate of 85% on initial service calls for all tickets, ensuring customer satisfaction and repeat business.
Per User
Growing Businesses
$
15
USD
/Month
Unlimited Incidents
24/7 Support Available
Unlimited Requests
Per Resource
Dedicated Solutions
$
35
USD
/Hour
24/7 Support Available
Home Consulting System
Contact Us
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Company Services
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Content Analyses
Add multiple feature items, set different icons or images for each feature and also give custom links if needed.
Project Management
Choose your style from three different layouts and two unique icon background shapes.
CEO Friendly
Show a connector line between each icon, changes its color and style to fit your unique design.
Project Starting
Easily customize every aspect of your list from widget styles but also you can give custom colors to each item as well.
Content Analyses
Add multiple feature items, set different icons or images for each feature and also give custom links if needed.
Project Management
Choose your style from three different layouts and two unique icon background shapes.
CEO Friendly
Show a connector line between each icon, changes its color and style to fit your unique design.
Project Starting
Easily customize every aspect of your list from widget styles but also you can give custom colors to each item as well.
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Projects Success
0
k+
Trusted Client
0
Awards & Recognition
0
+
Professional Team
Company Projects
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+1 202-918-2132
9835 Wintergreen Drive Moses Lake, WA 98837
Digitalcompanyoffice@mail.com