Operational Excellence.
Since 2009, Live Virtual Help Desk (LVHD) has built its reputation on providing the highest quality IT Help Desk and NOC services to its customers throughout North America and beyond.
01
Growing
Per User
02
Low Volume
Per Incident
03
Dedicated
Per Resource
The Bio
Glen Buhler, CEO
” We strive to provide our customers the most prompt, consistent, and predictable service in our industry “
Our Competitive Edge
Nothing Outsourced
What Sets Us Apart
- True 24x7x365 Coverage for Service Desk and NOC with Live Answer at all times
- ITIL v4 certified operations leaders and a dedicated, on-site trainer
- Obsessive approach to KPIs that adhere to our defined operational and financial models
- Support for multiple industry-leading PSAs and RMMs
- We can provide a turn-key solution; we are an ITIL ITSM model in a box!
- Play your way, Pay your way
- Fast, pain-free onboarding process
By Q3 2023, Live Virtual Help Desk will employ only North American-based resources to solidify our commitment to local talent, living wages and total accountability
BY THE NUMBERS
Proudly Canadian and established in 2009; Founder still involved day-to-day in the business.
LVHD’s technical team includes well over 100 team members, ranging from NOC to Tier I/II/III and Project Resources. LVHD supports tens of thousands of users and devices globally.
We define a Call Answer as a live answer within 3 minutes – we hold ourselves to a high standard and deliver for our customers and their users.
When considering both incidents (reactive, ‘need help now’ tickets) and requests (IMAC, new users tickets, etc) from tens of thousands of users, having an average of only 35 tickets in our queue at any given time is a clear indicator customer experience.