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Operational Excellence.

Since 2009, Live Virtual Help Desk (LVHD) has built its reputation on providing the highest quality IT Help Desk and NOC services to its customers throughout North America and beyond.

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Growing

Per User

The perfect choice for growing customers and Managed Services Providers.

02

Low Volume

Per Incident

Low-volume customers who are cost-conscious will appreciate per-incident billing.

03

Dedicated

Per Resource

Dedicated Full-Time resources are available on for any shift (ie: daytime weeks, daytime nights, weekends, etc.).

The Bio

Since 2009, Live Virtual Help Desk (LVHD) has built its reputation on providing the highest quality IT Help Desk and NOC services to its customers throughout North America and beyond. Headquartered in beautiful Victoria, British Columbia, LVHD is proudly Canadian. In an industry with a low barrier to entry, LVHD has had the staying power by focusing on operational excellence and investing in our people. Our labour retention is second-to-none, and our customers love to tell our story.
Glen Buhler, CEO

” We strive to provide our customers the most prompt, consistent, and predictable service in our industry “

Our Competitive Edge

Nothing Outsourced

LVHD is not just the middle-man; none of our team is outsourced.

What Sets Us Apart

By Q3 2023, Live Virtual Help Desk will employ only North American-based resources to solidify our commitment to local talent, living wages and total accountability

BY THE NUMBERS

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Proudly Canadian and established in 2009; Founder still involved day-to-day in the business.

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LVHD’s technical team includes well over 100 team members, ranging from NOC to Tier I/II/III and Project Resources. LVHD supports tens of thousands of users and devices globally.

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We define a Call Answer as a live answer within 3 minutes – we hold ourselves to a high standard and deliver for our customers and their users.

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When considering both incidents (reactive, ‘need help now’ tickets) and requests (IMAC, new users tickets, etc) from tens of thousands of users, having an average of only 35 tickets in our queue at any given time is a clear indicator customer experience.

Testimonials

Logan McCoy, President
” LiveVHD has been a fantastic partner to work with over these past 10+ years.  We could not do provide the quality of support at the capacity that we do for our clients across the nation without them! “
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