24x7x365 Support

Meticulous attention to our metrics and the customer experience

A Premium Experience

What We Do

Our Help Desk (Service Desk) is designed to deliver a premium experience for our partners and their end users, using ITIL-based ITSM standards. Our meticulous attention to our metrics and the customer experience delivers an 85% first call resolution rate across thousands of tickets every week. Tickets can be submitted via PSA application, email, phone or chat and are handled by Tier I/II/III resources as required.

Per user

Services start as low as $15 USD per user per month for unlimited incidents and requests, the perfect choice for growing customers and Managed Services Providers.

Per Incident

Low-volume customers who are cost-conscious will appreciate per-incident billing, starting at $599 for 20 incidents.

Per Resource

Dedicated Full-Time resources are available on for any shift (ie: daytime weeks, daytime nights, weekends, etc) and starting at $35 per hour USD.

24x7x365 NOC Services

True value from IT comes from proactivity, and LVHD’s NOC services deliver this in spades – using industry-leading Remote Monitoring & Management platforms, LVHD provides true 24x7x365 device monitoring and patching to improve uptime and system integrity.

A true ‘Managed Service’ LVHD’s NOC not only detects but also remediates service interruptions, escalating back to the partner only in rare cases where on-site intervention is required.

Services start at just $5.00 per device, and priced on a per Network Device, Per Workstation or Per Server basis.

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