Meticulous attention to our metrics and the customer experience
A Premium Experience
What We Do
Our Help Desk (Service Desk) is designed to deliver a premium experience for our partners and their end users, using ITIL-based ITSM standards. Our meticulous attention to our metrics and the customer experience delivers an 85% first call resolution rate across thousands of tickets every week. Tickets can be submitted via PSA application, email, phone or chat and are handled by Tier I/II/III resources as required.